I'm having trouble accessing a library resource remotely. What should I do?

If you're experiencing issues accessing an e-resource remotely it could be for many reasons.  Here are a few ways to troubleshoot these problems when they do occur:

1. Clear the browsing data (cache, cookies, etc.) on your browser

2. Try a different browser.

3. If you're using a personal VPN (Virtual Private Network) turn it off and try accessing the resource again. 

If none of these workarounds fix the issue please contact eresources.library@pratt.edu and we'll try to get it resolved as soon as possible.